Customer Satisfaction Survey

We strive to exceed your expectations and maximize your satisfaction through our ongoing improvement process. Any comments, suggestions, or improvements are welcomed. Use a scale of 1 to 5, with 1 being the worst, to determine satisfaction

Company Name: Date: Contact: E-mail:

Please rate your level of agreement with the following statements by selecting the appropriate number. 1 2 3 4 5 Understanding My Needs The Walco team understands my expectations and service requirements. Responsive to My Needs Walco's response is prompt and professional. Walco quotes are clear, precise and prompt. Communication There is effective communication and coordination between Walco and my company. Walco provides me with appropriate information about products. Problem Solving Walco takes ownership of issues we raise and implements the right solution. PPAP Submission Walco's PPAP submission is detailed and timely. Overall Walco's Associates meet our expectations in terms of skills, abilities and professionalism. Walco's services are better than that of other companies. The quality of Walco's products meets your expectations. I would recommend Walco's products to other companies.

Please add any comments or suggestions about Walco's service:

MA-0009-01, Rev. 9, 05-11-05

Walco Corporation, 1651 East Sutter Road, Glenshaw, Pennsylvania 15116, Phone: 412-486-4400, Fax: 412-486-6884, E-mail: walco@walcocorp.com

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